Aescape | FAQs
FAQs
General
How do I book an Aescape session?
Aescape is offered at a variety of businesses, some of which are available for booking on the Aescape website and App. Download the app or see the map to find an Aescape provider.
What is the Aescape experience?
Aescape is the intelligent, intuitive recovery experience inspired by massage and controlled entirely by you. Before the experience begins, you can adjust the bolster, headrest, and armrest positioning so your body is in the most comfortable and optimized position for a precise, targeted massage.
Using the interactive touchscreen console, you can initiate your massage. At any point, you can interact with the touchscreen to control and adjust the experience: pressure and intensity, target specific muscle areas, and tailor the music and lighting – so that you have the exact massage you want.
How does the Aescape work?
Before your session begins, you select a focus area, set your pressure preference, and choose your music. The system then maps your body using depth sensors, building a 3D model that allows it to target muscle groups with precision.
Aescape delivers bodywork through Aerpoints, seven precision-crafted surfaces designed to replicate the feel of skilled hands. The system reads your body in real time and adapts as it goes.
You stay in control throughout. Adjust pressure, shift focus, or change your environment at any point using the touchscreen. The session responds to you.
Can I control the pressure and intensity?
Yes. You set your preferences before the session begins and can adjust pressure and intensity at any point using the touchscreen. The session responds immediately. You are always in control.
Are there different recovery programs to choose from?
Yes. Aescape offers a range of programs designed for different recovery needs, targeting the full body or specific areas including shoulders, glutes, hamstrings, and lower back. Sessions range from 15 to 60 minutes. Start where you are and build from there.
How do I prepare for my session?
First, ensure you have none of the contraindications listed.
When you arrive, you will change into the provided apparel. It is designed to work with the system's touchpoints and depth sensors, so the body map is accurate and the session can do its job. No oils or lotions needed.
Pull any hair that falls onto the neck into a ponytail, secured as high as possible. Headbands are provided. Remove any necklaces before getting on the table.
The system will guide you through the rest. Get settled, and let it work.
Is Aescape suitable for everyone?
The Aescape experience is designed for a wide range of users, but it is important to review the full list of contraindications before booking. If you have any medical concerns or underlying health conditions, consult your healthcare provider before booking.
Can I control my session settings?
Yes. The touchscreen lets you control pressure, music, lighting, and on-screen visuals at any point during your session. Your preferences are saved automatically, so each visit picks up where the last one left off.
How does Aescape sense and adapt to my body?
At the start of each session, depth sensors build a 3D map of your body using over one million data points. This allows the system to locate muscle groups precisely and deliver targeted pressure that fits your body's unique structure.
The Aerpoints, seven precision-crafted surfaces, make contact and adapt in real time throughout the session. No two bodies are the same. The system accounts for that.
Can I use Aescape if I'm pregnant or breastfeeding?
Please review the full list of contraindications on the Aescape website or app before booking. If you are pregnant or breastfeeding, we recommend consulting your healthcare provider before use.
Can children use the Aescape?
You must be 18 years or older to book a service.
Can I use Aescape if I have a medical condition?
If you have a pre-existing health condition, review the full list of contraindications before booking an Aescape session. When in doubt, consult your doctor before your first session.
What are the benefits of regular Aescape sessions?
Regular sessions help reduce muscle tension, relieve soreness, improve circulation, and support how you move and perform day to day. The benefits are cumulative. The more consistent you are, the more you feel the difference.
Aescape is designed for routine, not occasion. Come back weekly and recovery becomes something that compounds over time.
Can I control my session from my phone?
During a session, the experience is controlled directly via the touchscreen console built into the table.
Is Aescape safe?
Yes. The Aescape table has been tested extensively and has completed tens of thousands of massages without a safety incident. The safety of Aescape members is our top priority.
Aescape tables are equipped with advanced safety features, including force/pressure sensors and pause & emergency stop features for your comfort and peace of mind.
What is Aescape's cancellation policy?
Each partner sets their own cancellation and rescheduling policy, so any specific fees vary by location. If booking through the Aescape app or website, you will see any applicable fees before confirming a change or cancellation.
How do I change or cancel an upcoming session?
Open the Aescape app and go to My Bookings via the calendar icon. Select the session you want to edit or cancel. Any applicable fees will be shown before you confirm.
How do I delete my account?
For assistance deleting your account, please contact Aescape support via website support link or directly through the help resource in the Aescape App.
I have a gift certificate or package code. How do I use it?
Gift certificate and package codes must be redeemed via the Aescape app or website, and can be applied during the checkout process when booking a session. For additional assistance, refer to the help resources within the app.
What should I expect at my first session?
When you arrive, you will change into the provided apparel and get settled on the table. Adjust the bolster, headrest, and armrest until your positioning feels right.
From there, the touchscreen walks you through starting your session. You are in control of pressure, focus areas, and your environment throughout. Sessions are private and self-guided. The system does the rest.
Can I make multiple bookings at once, and can I book for someone else?
If booking through the Aescape app or website, check the app for current options for booking on behalf of others or making multiple reservations. Individual partner’s locations or policies may vary.
Are there amenities included with my Aescape session?
Individual Partner locations do offer amenities included with an Aescape booking. The best place to learn more is in the Aescape App, where you can browse available Partner locations and see what is included at each.
Partners
What is the pricing for partners?
Visit Aescape.com/business to learn more about pricing and to get in touch with our team.
How do I generate revenue?
Similar to other wellness modalities, partners can charge for Aescape sessions in a variety of ways — whether as a standalone service, bundled into membership tiers, or offered as a premium add-on.
What support can I expect to receive from Aescape?
Every Aescape table comes with 3-Year warranty, virtual training, marketing playbook, and everything you need to get started. Access to the Aescape Platform provides remote monitoring and technical support, continuous software updates, firmware updates, access to Aescape’s content library, and annual maintenance.
How does installation work?
Aescape's logistics and field service team handle the end-to-end installation of the table. We work closely with each partner ahead of installation to understand the space to ensure we minimize the time required for installation and setup.
What are the requirements to operate Aescape?
Aescape integrates easily into existing spaces. It's designed to fit in a standard treatment room consisting of a minimum space of 8 ft x 10 ft, while still allowing for ADA accessibility.
To operate Aescape, you need a standard power outlet (120v 4-5amps) and ethernet or WiFi.
Because Aescape is a clothed massage, partners without dedicated spa spaces or treatment rooms can feature Aescape in an open-air setting, adhering to the power (120v 4-5amps) and WiFi requirements (minimum 20 Mbps download / 10 Mbps upload). Contact our team for specific requirements and guidance tailored to your needs.
Therapists
Isn't this a classic case of AI taking away jobs from people (therapists)?
Not at all — and framing it that way misses what's actually happening. Aescape isn't competing with massage therapists. We're helping to build an entirely new category: Recovery.
Recovery is the deliberate, routine practice of restoring the body's physical function — reducing muscular tension, improving circulation, restoring range of motion, and accelerating post-exertion readiness. It belongs in the same sentence as your strength-training protocol, your sleep optimization, and your nutrition plan. It's not an occasional luxury. It's a repeatable input into daily performance.
And today, that category is massively underserved. According to a 2024 peer-reviewed analysis of National Health Interview Survey data, only about 11% of U.S. adults visited a massage therapist in the past year. The other nearly 90% aren't all priced out — many simply don't want the traditional experience, whether due to the intimacy of the setting, variability of outcomes, cultural or religious considerations, or personal history including trauma. Their bodywork needs remain completely unmet. Aescape exists to reach those people.
Meanwhile, the massage therapy industry itself faces a shortage of approximately 29,000 therapists in the U.S. alone (according to iSPA), limiting access and constraining revenue for wellness providers. Aescape helps bridge that gap — not by replacing therapists, but by expanding what's possible alongside them.
For therapists, Aescape can be a genuinely complementary tool. By handling routine recovery protocols, it frees therapists to focus on the detailed, specialized, hands-on work where their expertise matters most — while enabling them to support more clients overall. We also want Aescape to be something therapists themselves use to take care of their own bodies and prevent burnout.
The real question isn't whether Aescape takes work away from therapists. It's whether the millions of people who aren't getting recovery today will finally have access to it. That's what we're building toward.
Are spas that get the Aescape table going to let go of massage therapists?
No. With 82% of resort and hotel spas and 71% of day spas reporting staff shortages¹, most providers can't meet existing demand as it is. Aescape helps close that gap without asking more of their teams.
More importantly, Aescape brings in people who would never have booked a traditional massage — whether due to the intimacy of the setting, cultural or personal considerations, or simply never having tried bodywork before. Once they experience the benefits of recovery through Aescape, many become curious about working with a therapist for the first time — creating a new client pipeline that didn't previously exist.
Aescape isn't replacing anyone. It's expanding the category, bringing new guests through the door, and giving therapists the freedom to focus on the specialized work they do best.